XGuard RC Product Return Policy
At XGuard RC, we pride ourselves on quality and customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Return Period
You have 180 calendar days to return an item from the date you received it.
Items Not Eligible for Return
Please note that items on sale that are not Official Holidays, or items on clearance, or items that are sold as discontinued clearance cannot be returned.
Condition of Returned Items
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Shipping Costs
The warranty covers replacement FOB Bellevue, WA. Customers will bear the cost of shipping in all cases. In special situations XGuard RC might decide to cover shipping costs for replacemen of units within the continental US. International shipping costs for replacements are covered by the customer.
Replacement Items
If the returned product is out of stock or discontinued, we will replace it with the same model or the new version of the product, as decided by XGuard RC.
Return of Defective or Damaged Items
We will accept returns for products with defects in material or workmanship, as well as items damaged during shipping from us to you. Keep in mind that the warranty covers the replacement of the items but shipping is not covered.
Replacement of Defective or Damaged Items
If a replacement item is also defective or gets damaged in transit, it will be accepted back for replacement.
Restocking Fee
If the product is returned, a restocking fee of 20% might be deducted from your refund at the sole discretion of XGuard RC.
Contact Us
If you have any questions on how to return your item to us, please contact us using the contact form.
Updates
Please note that this return policy may be updated at any time, and it is the customer’s responsibility to check for updates.